Question 1

How many tiers can I have?

Accepted Answer

As many as your channel needs. Most brands run two or three, but the portal supports at least six levels deep, such as master distributor, regional distributor, sub-distributor, dealer, installer and end customer.

Question 2

Can you customize Tiered for my industry?

Accepted Answer

Yes. We do custom builds for specific industries, including custom fields, product configurators, compliance documents, approval flows and integrations with the systems you already use.

Question 3

Do my dealers know they're on Tiered?

Accepted Answer

No. Every screen, email and quote carries your brand and runs on your domain.

Question 4

Can my Tier 1 distributors see my cost?

Accepted Answer

No. Each level sees only the price it buys at and the price it sets for the level below. You see the full ladder.

Question 5

Who owns the dealer and customer data?

Accepted Answer

You do. Your portal runs as its own isolated instance, and you can export your accounts, orders and billing history at any time.

Question 6

Do you work with my competitors?

Accepted Answer

We don't build portals for a direct competitor of an existing client in the same product category. Ask us about exclusivity in your vertical.

Question 7

What if my supplier doesn't have an API?

Accepted Answer

We build adapters to whatever the supplier accepts, including order forms and ticketing systems. Every outbound order passes an approval step you control.

Question 8

We already run QuickBooks, DocuSign and a CRM. Do we have to switch?

Accepted Answer

No. Tiered sends invoices, payments, agreements and account records into the tools you already use. Your accountant keeps working in QuickBooks and your sales team keeps working in their CRM.

Question 9

Why not just have a developer build us a portal?

Accepted Answer

You can, and you'll pay to build logins, permissions, tier pricing, payments and recurring billing from scratch, then pay again to maintain them. With Tiered those pieces already run in production, and the setup work goes into the parts specific to you: brand, pricing, vendor and integrations.

Question 10

Can I bring my existing dealers over?

Accepted Answer

Yes. Send us your current dealer list and price levels and we load them during setup, so your distributors log in with pricing already assigned.

Question 11

What's included in the setup fee?

Accepted Answer

Mapping your tiers and price levels, branding, loading your catalog, setting up card and ACH, connecting your supplier, and onboarding your first Tier 1 distributors. We quote it from your price sheet before you sign.

Question 12

Is there a contract?

Accepted Answer

The platform fee runs on a 12-month term. If you leave, we export your dealers, orders and billing history in standard formats within 30 days.

Question 13

Do prices go up as we add dealers?

Accepted Answer

No. Plans are priced by tiers, integrations and support level. Adding dealers never changes your bill.

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